Our On-Demand and inspection programs include comprehensive inspections at various stages of your home build. For more information, visit www.newhomeinspector.au or call 1300 110 266 and speak with one of our friendly customer support staff members.

New Home Inspector Pty Ltd commits to employing all reasonable efforts to conduct accurate inspections and to provide reliable reports as per AS 4349.1—2007 that reference the NCC, relevant Australian Standards, and the VBA guide to standards and tolerances. Our role is to inform you of the condition of the inspected elements of your property, based on visual and non-destructive examination methods. While we may provide professional opinions, these should not be construed as prescriptive rectification methods. New Home Inspector Pty Ltd is not liable for any damages or losses that may arise from the use of or reliance on the information provided through our service, including but not limited to, our inspection reports.
Our inspections are visual and non-invasive, utilising appropriate measuring devices to support our findings. The scope of our inspections does not include:
 - Detection of hidden defects that would require invasive or destructive examination methods.
 - Examination of areas that are not readily accessible in compliance with Occupational Health and Safety (OH&S) regulations.
 - Any other areas specifically outlined as beyond the scope of our service agreement, including but not limited to, legal advice and interpretations, investigation of asbestos and or soil contamination, the presence of any termites or borers and for the correct installation of any termite barriers and or other risk management procedures or devices, defects in relation to PVC sewage and storm water pipes.

​It is imperative to understand that our inspection reports are prepared with the intent to inform the client(s) of the condition of accessible elements of the property at the time of inspection, which and are strictly based on a non-destructive and non-invasive approach.

Full payment or the first payment of an ongoing payment plan is required prior to the commencement of any services. To secure your scheduled inspection, payment must be received at least 48 hours in advance. If payment is not made within this timeframe, New Home Inspector Pty Ltd reserves the right to cancel the scheduled inspection without further notice.
In the event a re-inspection is necessary and such necessity arises through no fault of New Home Inspector Pty Ltd, an additional fee of $275 including GST, will be incurred. This fee will encompass administrative costs, travel expenses, the re-inspection, and the preparation of the corresponding report.

​An invoice will be issued for any additional fees, such as re-inspection charges, and payment must be made promptly via bank transfer to New Home Inspector Pty Ltd's nominated bank account details provided on the invoice.

Our inspection programs commence on the date the full payment or the date the first payment of an ongoing payment plan is received and concludes upon the client's receipt of the final Inspection report.
Duration of Inspection: The typical duration of an inspection conducted by New Home Inspector Pty Ltd ranges from 1 to 2 hours. It's important to note that each inspection is unique, and the actual duration may vary based on the property's size, complexity, and condition.
Report Delivery: Following the completion of the inspection, New Home Inspector Pty Ltd is committed to delivering a comprehensive inspection report promptly. This report will be provided within 48 hours from the conclusion of the inspection. This timeframe allows our team to thoroughly review the collected data, compile findings, and generate a detailed report that adheres to Australian Standards and quality assurance.

Please be aware that while we strive to meet this 48-hour timeframe, certain exceptional circumstances or complexities in the inspection may require additional time. In such cases, we will communicate any delays to ensure transparency and provide you with the highest-quality inspection report.

​Please ensure that all necessary documents and reports are downloaded from the BuildRight Portal within the 14-day post-completion period, as access to the portal and its contents will not be available after this time.

Post-Signature: After the signing of this agreement, the client is no longer eligible for cancellation or refund of any payments made or due under the payment terms.
Refund Policy: A full refund of any payments made will be provided if the client chooses to cancel the service before signing this agreement. The right to a refund is waived once the client signs the agreement, signaling their acceptance of the terms and the commencement of the contracted service.
​Inspection Booking Reschedule or Cancellation: We maintain a strict 48-hour cancellation or rescheduling policy for all confirmed bookings. If you find it necessary to cancel or reschedule your appointment within 48 hours of the scheduled time, a fee of $275 incl. GST, will apply. This fee must be paid by the client before booking any further inspections. We appreciate your understanding and cooperation in adhering to this policy, which allows us to serve all our clients efficiently and maintain the highest standards of service.

We stand by the quality of our inspections, and we are committed to providing you with the highest level of service. Should no defects be found throughout the entire home build process during our Start-to-Finish Home Inspection Program, we will grant a 100% refund of the monies you have spent—no questions asked. Please visit our Money Back Guarantee Policy for more information.

In the event of any disagreement or dispute arising between the client(s) and New Home Inspector Pty Ltd, both parties agree to engage in a mediation process as the initial method of dispute resolution. The mediation will be conducted by a neutral third-party mediator agreed upon by both parties.

New Home Inspector Pty Ltd endeavors to conduct all inspections in accordance with AS 4349.1—2007. Reference to the NCC, relevant Australian Standards, and the VBA guide to standards and tolerances.
Despite these efforts, the client(s) acknowledges and agrees that the liability of New Home Inspector Pty Ltd and its agents shall be limited in the following manner:
 - Scope of Liability: New Home Inspector Pty Ltd shall not be liable for any indirect, incidental, consequential, special, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if New Home Inspector Pty Ltd has been advised of the possibility of such damages), resulting from:
 - The use or the inability to use the inspection service;
     -  The cost of procurement of substitute goods and services resulting from any goods, data, information, or services purchased or                    obtained, or messages received or transactions entered into through or from the service;    
     -  Unauthorised access to or alteration of your transmissions or data;
     -  Statements or conduct of any third party on the service;
     -  Any other matter relating to the service.
 - Basis of the Bargain: The client(s) acknowledges that New Home Inspector Pty Ltd has set its prices and entered into the Agreement in reliance upon the limitations of liability set forth herein, and that the same form an essential basis of the bargain between the parties.
 - Non-reliance: The client(s) agree that they have not relied on any representation, warranty, or agreement relating to the service that is not expressly set forth in this Agreement.
 - Inspection Limitations: The client(s) further acknowledge that the inspections conducted are visual and non-destructive; hence, New  -   -   - Home Inspector Pty Ltd is not responsible for identifying defects that are not detectable through such inspection methods at the time of inspection.

This limitation of liability shall apply to the fullest extent permitted by law and shall survive termination or expiration of this Agreement for any reason.

All reports are prepared for the exclusive personal use of the client(s) only. Any other person who uses or relies on the report without our written consent does so at his or her own risk and no responsibility is accepted by New Home Inspector Pty Ltd for such use and or reliance.
The client(s) must not reproduce, disseminate, or use the report for commercial purposes, including any form of resale or for the benefit of third parties without the prior written consent of New Home Inspector.

​By accepting and using the report, the client(s) agree to these restrictions and acknowledge that any unauthorised use may lead to a breach of the agreement between the client(s) and New Home Inspector Pty Ltd.

Confidential information may be disclosed between us and the client(s) during the course of the provided service. Both parties agree to keep all such confidential information in strict confidence and to use it only for the purposes of the Service Agreement.
Confidential information includes, but is not limited to, any data, reports, analysis, business practices, specifications, manuals, customer lists, client information, technologies, inventions, strategies, and any other information that is not publicly known and that is disclosed by one party to the other during the term of this Agreement.